gorilla safari terms & Conditions

booking terms and conditions

APPLICATION

All enquiries, advice, quotations or estimates addressed to, provided by or bookings made and/or all services rendered by or on behalf of Safaris Into Africa T/A  Gorilla Safari Africa ® ® ® ® cc are subject to these terms and conditions (‘the Conditions’).

THE CLIENT AND AUTHORITY

The person making such enquiries, seeking such advice, requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read had explained, understand and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client’).

ACCOMMODATION

All accommodation is subject to availability at the time of receiving your deposit and booking form. Primates Quest  Limited  reserves the right to change any accommodation at any time it deems it necessary for any unforeseen circumstances. we do accommodate our clients in elegant and unique hotels/Lodges/Camps which are attractive with good facilities, hot water, friendly staffs, and reasonable prices. We request all our clients in advance to advise if they have any dietary requirements in advance. We reserve the right to alternate equivalent or superior hotels.

PAYMENT AND PAYMENT TERMS

  • All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
  • The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.
  • Bookings made within 42 days before arrival must be paid in full at the time of confirmation.
  • If payment is not received in accordance with the above, Primates Quest  has the right to cancel the booking.
  • Payment can be made by bank transfer or cash, before the start of the safari.
  • The costs of international transactions are to be fully paid by the client

GORILLA PERMITS

As soon as the payment has been received, your gorilla permits are purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. However, the chances of seeing them are 99%.

Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being canceled, whether it is the closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of confirmation document and booking number.

INSURANCE

All tours are booked and arrangements are made on the express condition that The Company, its directors, members, partners, employees and agents, shall not It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Company to effect insurance for the Client except upon detailed instructions given in writing and all insurance affected by the Company pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and the Company shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure. Please note that various credit card companies offer limited levels of travel insurance, which the Company does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.

TRAVEL DOCUMENTS

Documents (vouchers, itineraries etc) are only prepared and released on receipt of payment of Tour Price in full. Upon receipt of your travel documents, PLEASE CHECK that ALL the detail therein are correct.

PASSPORTS, VISAS & HEALTH

It is the entirely the Client’s duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations,prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with the Travel Agent before travelling. The Travel Agent will endeavor to assist the Client but such assistance will be at the Travel Agent’s discretion and the Client acknowledges that in doing so, the Travel Agent is not assuming any obligation or liability and the Client indemnifies the Travel Agent against any consequences of non-compliance.

MALARIA AND OTHER TROPICAL DISEASES: WARNING

Certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases. We strongly recommend that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.

CANCELLATION

In the event of Client cancelling their reservations (which must be done by confirmed e-mail,  the Company shall have the right to either claim the Deposit or to retain the Deposit and claim damages suffered by the Company. The Company reserves the right to cancel any tour before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of the Company. The maximum cancellation fee, which may be imposed in the event of a Client cancelling, is as follows (Clients should also refer to the cancellation provisions contained in the Principal’s Conditions or website. No Charge backs will be entertained from any client at any stage of the booking process. Principals may charge cancellation fees over and above those stated below):

CANCELLATION POLICY

Cancellations received will be subject to the following forfeit of tour cost:

101 days and above 20%

61-100 days 30% of safari cost

46-60 days 50% of safari cost

16-45 days 80% of safari cost

0-15 days 100% of safari cost

Please note that cancellation fees are based on the date your written notification is received at Primates Quest Ltd.

BEHAVIOR

You are expected to act within the confines of the law, and take your fellow travelers into consideration. If you behave in such a manner so as to endanger any of our staff, other passengers or cause damage to property, we reserve the right to terminate your safari without further notice or liability. No alcohol will be allowed to be consumed on any of our vehicles, whether being transferred to and from the Kruger National Park or on any of our Open Safari vehicles while in the Kruger National Park.

COMPLAINTS

If you have any complaint, it should be reported immediately to the Tour Manager and the supplier. They will do their best to help you. If you are not satisfied, you should submit a written report to the Manager/Supplier as soon as possible after the incident and it should not be later than 20 days after completing your holiday. This will allow us to investigate fully. Unfortunately, we can not accept any complaint not notified in accordance with this procedure.